SOVOR Privacy Policy | Your Data Security & Protection

Privacy Policy

Last Updated: February 2026

At SOVOR, protecting your privacy is as important as the quality of our wellness products and software solutions. Whether you are shopping for wellness products or using our Shopify Applications, we are committed to protecting your personal information.

Note: This policy is divided into two parts:
Part A applies to customers shopping on sovor.store.
Part B applies to merchants using the "Sovor COD" Shopify App.

PART A: FOR SHOPPERS

(For customers purchasing products from sovor.store)

1. Information We Collect

  • Order Information: Name, email, shipping address, and payment confirmation details.
  • Account Information: Login credentials and order history.
  • Usage Data: Anonymized data on how you browse our store to help us improve user experience.

2. How We Use Your Information

We use your data strictly to:

  • Fulfill your orders and ship products.
  • Send order updates and tracking numbers.
  • Provide customer support.

PART B: FOR MERCHANTS (APP USERS)

(For users of the "Sovor COD" RTO Guard Shopify App)

1. Information We Collect

If you install the Sovor COD app, we collect:

  • Merchant Info: Store Name, URL, Email, and Phone Number.
  • Order Data: Order ID, Customer Phone Number, and Order Value (strictly for verification purposes).
  • Usage Data: Verification counts for billing transparency.

2. WhatsApp Messaging Disclosure (Critical)

Our application facilitates automated communication via WhatsApp. By using this service, you acknowledge that:

  • Nature of Messages: When a Cash-on-Delivery (COD) order is placed, our system automatically triggers a WhatsApp message to the end-customer's phone number.
  • Purpose: These messages are strictly transactional (e.g., "Confirm your order" or "Verify address"). They are not marketing communications.
  • Opt-Out: End-customers may opt out of receiving messages at any time by replying "STOP" directly in WhatsApp.

3. AI Copilot & Automated Intelligence

Our application includes an AI-powered assistant ("Sovor AI") designed to provide operational support. Regarding this feature:

  • Read-Only Access: The AI assistant utilizes specific data points (including Order ID, Risk Score, and Billing Usage) strictly to answer your support queries and provide operational insights.
  • Real-Time Processing: Data is processed in real-time within your specific session and is not used to train public AI models.

4. Data Retention & Deletion

We believe in data minimization:

  • Retention Period: We retain order verification logs and chat history for a period of 12 months from the date of creation. After 12 months, data is automatically anonymized or permanently deleted.
  • Right to Delete: Merchants may request the deletion of all their store data at any time by emailing info@sovor.store with the subject "Data Deletion Request." We will process valid requests within 30 days.

5. GDPR & Data Rights (EEA Users)

If you are located in the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR):

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Erasure ("Right to be Forgotten"): You can ask us to delete your personal data.
  • Right to Rectification: You can ask us to correct inaccurate data.

To exercise any of these rights, please contact our Data Protection Officer at info@sovor.store.

Contact Us

If you have questions about this policy, please contact our Privacy Team:

Email: info@sovor.store
Phone: +91 72890 27476