SOVOR Terms of Service

Last Updated: February 2026

PART A: FOR SHOPPERS (WELLNESS PRODUCTS)

🌟 Welcome to SOVOR's Terms

These terms ensure a smooth experience when purchasing our premium wellness products including vegan protein powder, portable blenders, and anti-skid mats.

✅ Eligibility & Use

• You must be 18 years or older to purchase from Sovor.store.
• You are responsible for providing accurate shipping and contact information.
• Access to order history and wellness recommendations is provided for registered account holders.

💳 Ordering & Payments

• Product Accuracy: We strive for real-time accuracy in pricing (INR) and stock availability.
• Payment: Secure checkout is processed immediately upon order placement.
• Delivery: Tracking is provided for all wellness shipments via our reliable carrier network.

🔄 Returns & Refunds

All wellness products are covered by our standard return policy. Specific hygiene-related items (like opened protein supplements) may be subject to restrictions as detailed on our Return Policy page.

PART B: FOR MERCHANTS (SOVOR COD APP)

The following terms apply specifically to merchants who install the Sovor COD (RTO Guard) Application from the Shopify App Store.

1. Messaging Protocol & Template Compliance

Sovor COD utilizes a standardized, Meta-approved automation framework to ensure maximum deliverability and account safety:

• Locked Templates: To maintain high quality-scores and prevent WABA (WhatsApp Business Account) bans, Sovor utilizes strictly pre-approved, compliant templates. Merchants are not permitted to modify, edit, or alter message content.
• Initiation Responsibility: While Sovor provides the templates, the Merchant is the "Initiator" of the communication. You are responsible for ensuring that the recipient is a legitimate customer who has engaged with your store.
• Consent Warranty: You represent and warrant that you have obtained all necessary consents from your customers to send them transactional WhatsApp messages regarding their orders, in compliance with local laws (e.g., TRAI/GDPR).

2. Billing & The $200 Safety Cap

Sovor uses a transparent usage-based billing model:

• Free Tier: Your first 100 orders every month are processed at no cost.
• Usage Fee: Beyond the free tier, you agree to pay $0.04 USD per verified order.
• The Safety Cap: To protect our merchants from escalating costs, we will not bill you more than $200 USD per month for the first 10,000 orders processed.
• The Deal: Once your usage reaches $200 in a billing cycle, all subsequent verifications up to the 10,000th order are provided at no additional App Usage cost.

3. "Bring Your Own Key" (BYOK) & Meta Charges

Our App operates on a BYOK model to ensure the lowest possible messaging rates:

• Meta Charges: You are solely responsible for all charges incurred on your WhatsApp Business API account, paid directly to Meta (Facebook).
• Smart Logistics Routing: Sovor routes messages through the "Logistics/Utility Lane" to minimize your Meta costs (~₹0.13 - ₹0.15 in India), but Sovor is not liable for Meta’s global pricing fluctuations.

4. Fair Usage & High-Volume Usage

• Standard Threshold: The $200 Safety Cap applies specifically to stores processing up to 10,000 orders per month.
• Enterprise Usage: Stores consistently processing over 10,000 orders/month are classified as "High Volume." Sovor reserves the right to contact these merchants to transition them to a custom Enterprise plan to ensure dedicated infrastructure stability.

5. Limitation of Liability

Sovor COD is provided "as is." We are not liable for:

• RTO losses that occur despite verification (we provide a tool, not a financial guarantee).
• Temporary service interruptions due to Shopify or Meta API downtimes.
• Suspension of your WhatsApp Business Account by Meta due to policy violations (e.g., high report rates from customers).

6. Intellectual Property

The Sovor App, including its risk algorithms, code, and interface, is the proprietary property of Sovor Technologies. Automated extraction of data or reverse engineering is strictly prohibited.

📞 Contact & Legal

⚖️ Governing Law: These terms are governed by the laws of India. Any disputes arising from the use of the Website or the App shall be subject to the exclusive jurisdiction of the courts in Dehradun, Uttarakhand.

© 2026 Sovor Technologies. All Rights Reserved.