Shipping policy

SHIPPING POLICY — SOVOR

Last Updated: May 2026 | Version: 2.0

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OVERVIEW

This Shipping Policy applies to all physical products sold on sovor.store: → Sovor Edge Plant Protein Powder → Sovor Edge Anti-Skid Mats → Sovor Edge Portable Blenders

All orders shipped exclusively via India Post — the official postal service of the Government of India.

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1. ORDER PROCESSING TIME

→ Orders processed within 2–3 business days of payment confirmation → Business days: Monday to Saturday, excluding public holidays → Orders placed after 2pm IST may be processed the next business day → Dispatch confirmation email with tracking details sent once shipped

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1. SHIPPING CARRIER

INDIA POST Department of Posts, Government of India indiapost.gov.in

→ Speed Post — for metro and tier 1 cities → Registered Post — for tier 2/3 cities and remote areas

Covers 155,000+ post offices including remote areas where private couriers do not reach.

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1. DOMESTIC SHIPPING COSTS (INDIA)

FREE SHIPPING on all orders across India. No minimum order value required.

Payment Methods Available: → Prepaid: PhonePe, Shopify Payments, UPI, Credit/Debit Card → Cash on Delivery (COD): available on select pin codes

COD Note: COD orders are subject to a brief WhatsApp verification message before dispatch. This helps confirm your order and reduces failed deliveries. Verification typically completed within 2–4 hours during business hours.

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1. DOMESTIC DELIVERY TIMELINE (INDIA)

Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune): → 4–6 business days after dispatch

Tier 1 and Tier 2 Cities: → 5–8 business days after dispatch

Tier 3 Cities and Rural Areas: → 7–12 business days after dispatch

Remote Areas (Northeast, J&K, Andaman & Nicobar, Lakshadweep): → 10–15 business days after dispatch

These are estimated timelines. India Post delivery may vary due to local postal schedules, public holidays, or extreme weather. Sovor is not responsible for delays caused by India Post once the package is dispatched.

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1. GEOGRAPHIC COVERAGE (INDIA)

→ Ships to all pin codes serviced by India Post across India → Non-serviceable pin codes flagged at checkout → No PO Box addresses → Accurate and complete address including pin code is mandatory → Customer is responsible for providing correct address details → Sovor is not liable for non-delivery due to incorrect address provided by customer

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1. ORDER TRACKING

→ Tracking number provided via email within 24 hours of dispatch → Track your order at: indiapost.gov.in → Track Consignment → Tracking updates may take 24–48 hours to reflect after dispatch → For assistance: email arvind@sovor.store with your order number

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1. INTERNATIONAL SHIPPING

Sovor is IEC registered (IEC: AFBPJ7328A) — exports available on request.

Carrier: India Post EMS (Express Mail Service)

How to Place an International Order: → Email arvind@sovor.store with: your country, products required, quantities, full delivery address → We will confirm: shipping cost (USD), estimated timeline, payment method → Typical delivery: 10–21 business days depending on destination

International exports available on request. Contact arvind@sovor.store to confirm availability, shipping costs, and timelines for your country.

Important for International Buyers: → Customs duties and import taxes are entirely the buyer's responsibility → Accurate commercial invoice and HS codes provided for smooth customs clearance → Sovor is not responsible for customs clearance delays → International shipping costs are non-refundable once dispatched

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1. DAMAGED OR LOST SHIPMENTS

Damaged on Arrival: → Photograph the damaged packaging and product immediately → Email arvind@sovor.store within 48 hours — Subject: "Damaged Shipment — [Order No]" → Replacement dispatched within 3 business days at no cost → No need to return the damaged product

Lost in Transit: → Contact us if your order has not arrived within the maximum estimated timeline → We will raise a complaint with India Post on your behalf → India Post investigation typically takes 7–14 business days → Full replacement or refund provided after investigation concludes → Email arvind@sovor.store with your order number to initiate

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1. FAILED DELIVERY

→ India Post will leave a delivery attempt notice if you are unavailable → Collect from your nearest post office within 7 days → After 7 days uncollected packages are returned to sender → Reshipping charges apply for returned packages. Exact amount communicated via email before redispatch — your approval required before we reship. → COD orders returned due to non-pickup are not eligible for refund of COD convenience charges (if any)

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1. RETURNS

Refer to our Return and Refund Policy: https://sovor.store/policies/refund-policy Return window: 7 days from delivery for unopened and sealed products only.

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1. CONTACT

For all shipping queries: Email: arvind@sovor.store Subject: "Shipping Query — [Order Number]" Response: Within 2 business days