Contact information

CONTACT INFORMATION — SOVOR

Last Updated: May 2026 | Version: 2.0

ABOUT SOVOR

Sovor is an Indian brand operating two business lines from Dehradun, Uttarakhand:

→ Sovor Edge — premium wellness products (plant protein powder, anti-skid mats, portable blenders) sold across India and exported globally under IEC

→ Sovor RTO Guard — a global SaaS app for Shopify merchants to reduce COD return-to-origin rates

  1. BUSINESS DETAILS

Trade Name: Sovor Owner: Col. Arvind Jadli (Retd.) Designation: Founder & CEO Legal Entity: Sole Proprietorship GST Number: 05AFBPJ7328A1Z0 PAN: AFBPJ7328A IEC: AFBPJ7328A (DGFT, Government of India) MSME Registration: UDYAM-UK-05-0096908

  1. REGISTERED ADDRESS

82, Lane No. 3, Sai Lok Colony, Madhu Vihar, GMS Road, Dehradun, Uttarakhand — 248001 India

  1. CONTACT US

Email (preferred): arvind@sovor.store

WhatsApp Business: +91 72890 27476 (fastest response — typically within 2–4 hours on business days)

Business Hours: Monday to Saturday 9:00 AM — 6:00 PM IST (Sunday: emergency queries only)

  1. RESPONSE TIMES

→ Order queries: Same business day → Shipping and tracking: 1–2 business days → Returns and refunds: 2 business days → RTO Guard support: 1 business day → Legal and data requests: 7–30 days (as per Privacy Policy) → WhatsApp messages: 2–4 hours during business hours

  1. WHAT WE CAN HELP WITH

Sovor Edge Products: → Product information and recommendations → Order status and tracking → Returns, refunds, and replacements → Damaged or missing items → International shipping enquiries → Wholesale and bulk order enquiries

Sovor RTO Guard (SaaS): → App installation and setup help → WhatsApp Business Account connection → India Post integration queries → Billing and subscription questions → Feature requests and feedback → Bug reports and technical issues

  1. FOR SOVOR RTO GUARD MERCHANTS

Fastest support channels:

  1. Email arvind@sovor.store Subject: "RTO Guard — [Your Issue]"

  2. WhatsApp +91 72890 27476 Send your Shopify store domain with your query for fastest response.

App documentation and setup guides: Available inside the app under Help.

Shopify App Store listing: https://apps.shopify.com/sovor-rto-guard

  1. FOR LEGAL, PRIVACY, AND DATA REQUESTS

Col. Arvind Jadli (Retd.) Grievance Officer, Sovor Email: arvind@sovor.store

→ GDPR / DPDP data requests: response within 30 days → Legal notices: response within 7 business days → Consumer disputes (India): response within 15 days per Consumer Protection Act 2019

EU/UK users may also contact your local Data Protection Authority. Find yours at: edpb.europa.eu

Version: 2.0 | Last Updated: May 2026 | Next Review: November 2026